FREQUENTLY ASKED QUESTIONS

  • We welcome all levels of skater down to the ice rink - so anyone can give it a go.

    For little ones, we suggest 2 is the age they could start as they need to be confident on their feet; they also need to fit into skates.

    The smallest size single blade skate we have is a child’s 8, however we do have adjustable double-bladed bob-skates that fit a child’s size 7. These go over the shoes and are designed to help with stability while kids learn to skate.

    We also have skate aids to help the younger one’s balance or to sit on whilst being pushed by a parent, however the little one still must have a ticket and be wearing skates.

     

  • We advise you book online to avoid disappointment. Book online by clicking here.

    If you do not have access to the internet or would prefer to book at our onsite ticket office you can however please bear in mind we do always sell out on weekends so please plan in advance. Group bookings, parties and all other enquiries please email hello@skatecambridge.co.uk

  • Yes, you can change your booking yourself up to 24 hours prior to your session by clicking here. Please note - we do not offer refunds. If you have any further questions please email hello@skatecambridge.co.uk.

  • You will receive a confirmation email to whichever email address you provided. This email will also include an e-ticket as PDF which you can bring as confirmation either in paper or just on your phone. Please ensure you have this ready when you come so we can find your booking.

  • Please check your junk/spam mailbox. If you still haven’t received confirmation please email hello@skatecambridge.co.uk or even better pop in and see us. We can look up your reference number or even last name and find your booking for you.

  • We have a special discount of 10% off if you have over 10 people attending. We have some great party packages available including skate, drink and food as well as school rates. For further information please email hello@skatecambridge.co.uk.

  • Absolutely! Whatever the occasion we want to see you on the ice and taking over the entire rink that is perfectly plausible and possible! This will depend on availability so get booking early! Please email hello@skatecambridge.co.uk for further information.

  • We encourage you to leave your furry friends at home, as the site can get very busy and isn’t the best environment for them. However, they are welcome as long as they remain on the lead.

  • We will have lockers to store bags and shopping whilst you skate. £1.00 per locker.

  • Please allow plenty of time before your scheduled session start time to arrive and pick up skates. We will have loads of people wanting to get their skates on and off, we advise at least 30 minutes prior to your session start time.

  • Our ‘sled’ skate aids can be rented out at £5.00 per session. The sled enables a child to sit on it and be pushed by an adult OR it can be pushed by a child and even an adult alone. If you are booking one for a child they must be able to sit up and hold on unaided. Bookable online or on site however availability is limited and is on a first come, first served basis and are only available when booking a child or family ticket.

  • We are located in Parker’s Piece , Cambridge, CB1 1NA

  • The rink is operable in nearly all weather conditions (barring a blizzard) and rain creates better and smoother ice. We are an outdoor attraction operating in winter so you need to think about what you are going to wear. No refunds will be given out due to undesirable weather. If we decide that skating is not suitable then we will offer alternative sessions.

  • We gave away over 300 free tickets last year just for fun. Keep an eye on Instagram and Facebook. Any of those will keep you updated with any ice rink news and competitions. We will be running competitions to give away free ice skating throughout the season.

  • Whether it’s picking up the perfect present from our Christmas Market Chalet Huts, or tucking in to all of your festive favourite foods at our Street Food area, you can enjoy the festive spirit and atmosphere all around you.

  • We have a wide range of skates ranging up to an Adult size 15 available to hire. You are perfectly welcome to bring and dazzle us with your own skates however there is no change to the pricing if you do. SKATE Cambridge also does not offer a skate sharpening service.

  • We have the perfect idea for you to give someone this Christmas. We offer various skating vouchers depending on how many people you want to treat this festive season. These can be purchased from our box office or by emailing us at hello@skatecambridge.co.uk.

  • The rink is certainly wheelchair accessible and are welcome to book on to any skate session. Please bear in mind wheels on an electric wheelchair may not function properly if raining.

  • What a good idea and we have been thinking about this. At the moment we are struggling to fit it into our busy schedule but we hope to get something sorted. We will have ice Marshalls on the rink at all times to help anyone that does fall over.